By default, the Symantec Workflow Server service uses local system account for logon. The logon credentials must be replaced with ServiceDesk service account information.
This task is a step of the process of installing ServiceDesk application software.
See Installing the ServiceDesk application software on the ServiceDesk server computer.
To configure Symantec Workflow Server service
On the Windows Start menu, click Run.
Type services.msc and click OK to open Services window
In the Services window, in the right pane, right-click the Symantec Workflow Server service and select Properties
In the Symantec Workflow Server Properties window, on the Log On tab, click This account and enter the ServiceDesk service account information.
Make sure that the user name format is Domain\User.
Click OK to close the Symantec Workflow Server Properties window
In the Services window, in the right pane, right-click the Symantec Workflow Server service and select Restart to restart the service
Continue with ServiceDesk application software installation
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This will clear the history and restart the chat.