An online HR complaint form creates a Help Desk ticket. The Create Notification Server Credentials component gives this form access to Notification Server.
The following screen shot shows the process:
Without the Create Notification Server Credentials component, the CreateTicket component could not communicate with Notification Server, and so could not create a ticket.
Other components in this example are as follows:
See About the Dialog Workflow component.
See About the Create Ticket component.
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This will clear the history and restart the chat.