Escalations and timeouts are configured in the individual components to which they apply. For example, you can set a workflow component (such as Dialog Workflow) to escalate in two days and timeout in seven. Escalations and timeouts are also dependent on the Workflow Job Server. Escalations and timeouts cannot happen more frequently than the Workflow Job Server is set to check for process events.
The scheduling service can be triggered using any mechanism that would normally be used for this type of intermittent system triggered event. Symantec provides a windows service for this mechanism. This service (Windows Job Service) is included in the Symantec Workflow install.
To set escalations and timeouts
In an open Workflow-type project in Workflow Designer, add a Workflow-type component (such as Dialog Workflow) to the workspace.
Open the component's editor
Double-click the component to open its editor.
Find and set the escalation and the timeout properties.
These properties appear in different places for different Workflow-type components. For the Dialog Workflow component they appear under the Event Configuration tab.
Click OK to close the editor.
Imported Document ID: HOWTO61808
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