About Workflow and the Symantec Management Platform
The Symantec Management Platform architecture consists of several key parts. These parts include the CMDB, Item Object Model, Resource Model, Solution Layer, UI Framework, and ASDK (Altiris Software Development Kit). Workflow interacts with the platform through a web service layer and the custom web services that are installed directly onto the Symantec Management Platform computer.
However, not all workflow processes directly integrate with the Symantec Management Platform. A workflow process may only depend on the platform for a license for the instance of Workflow Server where it is running.
A workflow process can integrate more fully with the Symantec Management Platform or another solution by using web service calls. A workflow process can work with any standard web service in the Symantec Management Platform or solutions. For example, a process that escalates a ServiceDesk incident can make a web service call to ServiceDesk to change the priority, affect, or urgency.
Table: Key interactions between Workflow and the Symantec Management Platform
Workflow Servers in the Symantec Management Console
All Workflow Servers should be registered in the Symantec Management Console. You can view registered servers in the console. Registered servers are listed under Settings > All Settings, and then in the left pane Service and Asset Management > Workflow > Manage Workflow Servers.
Published workflows in the Symantec Management Console
When you publish a workflow, you can optionally publish it to the Symantec Management Console. The workflow gets published to Workflow Server, but it also appears in the console as one of three items: right-click action, task, or item.
All of the workflows that are published to the console appear under Settings > All Settings, then Notification Server, and then Published Workflows.
All published workflows fall into one of two categories: Dialog Workflows and Service Workflows.
You can invoke a published workflow by right-clicking the workflow and clicking Open. Dialog Workflows display a form in the right pane. Service Workflows display only workflow settings.
The Workflow Enterprise Management page in the Symantec Management Console lets you manage Workflow environments, servers, and processes. From this page you can create and configure new environments, publish Workflow processes to servers, and manage all of these interactions. In the Symantec Management Console, the Workflow Enterprise Management page is located in Manage > Workflows.