This component retrieves one or more contacts that match the search criterion from Helpdesk Solution. Contacts can be retrieved by exactly matching the contact type (contact name, NT ID, or email address).
Component Toolbox Path - Symantec > Help Desk > Contacts
Properties with descriptions
Search Value: The value to search. When you click the [...] button, the value source selector opens.
Select Contact By: The value for finding a contact. The value must be Name, NTId, or Email. If you select From Variable, enter the value variable in the Contact Type Value option (usage example: create a form that lets the user enter the desired value). If you select From Picker, choose the value in the Contact Type drop-down list. Use this if you want to force the value for finding a contact.
Contact Type: The value (Name, NTId, or Email) for selecting a Help Desk contact if you chose From Picker in the Select Contact By option. Name, NTId, and Email are options in a contact entity.
Contact Type Value: The variable that contains the value for selecting a Help Desk contact if you chose From Variable in the Select Contact By option. The contact type value must be either Name, NTId, or Email.
Result: The name of the result variable. This holds the found contacts from the search.
When you click the [...] button, you can select the variable name