Profiles are the custom data definitions that you can use to organize and sort items in Process Manager. You can create profiles for service catalog items, tasks, reports, documents, processes, accounts, schedules, repository items, articles, and more. Profiles are like custom data types: you can create a profile with the property values that you can set for individual instances of the profile.
Use profiles when you want to attach information to an item about how to use that item in Process Manager. For example, you can create a profile that keeps track of confidential documents. You can apply this profile to all of the documents in the document manager, and then you can sort the documents by their confidentiality. With this profile you can also decide how a workflow process handles a document. If you use a document in a workflow process, you can check its confidentiality setting and use it in different ways based on the value.