The computer on which you want to install IT Analytics Solution must meet specific software prerequisites.
See Installing and configuring IT Analytics Solution
Before you install IT Analytics Solution, the following software must be installed and configured:
Symantec Management Platform 7.1
Microsoft SQL Server Analysis Services
This software is required for the IT Analytics Cube database.
Supported versions: 2005 SP2 or higher, 2008 SP2 or higher, and 2008 R2.
For more information about proper configuration, see the Microsoft MSDN Web site at the following URL:
Symantec recommends that you install SQL Server Analysis Services and SQL Server Reporting Services on the same server.
Microsoft SQL Server Reporting Services
This software is required for IT Analytics Reports.
Symantec recommends that you disable Internet Explorer Enhanced Security on the computer that hosts Microsoft SQL Server 2005 Reporting Services.
Symantec recommends that you install SQL Server Reporting Services and SQL Server Analysis Services on the same server.
Install this software on the Notification Server computer.
Install the SQLServer2005_ADOMD_x64.msifile with the default configuration.
For the downloadable file, see the Microsoft MSDN Web site at the following URL:
Microsoft Office Web Components 11 (2003)
Install this software on all computers that access the console.
The owc11.exe file is installed with the default configuration.
Microsoft Report Viewer
Supported versions: 2008 SP1.
Report Viewer is installed with the default configuration.
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This will clear the history and restart the chat.