You can install IT Analytics Solution from the Symantec Management Console.
See Installing and configuring IT Analytics Solution
To install IT Analytics Solution
Launch the Symantec Installation Manager.
Click Install New Products.
Change the filter from Suites to Solutions.
Scroll down the list, and check IT Analytics Solution, IT Analytics Client Server Management Pack, IT Analytics Symantec Endpoint Protection Pack, and IT Analytics ServiceDesk Pack.
Click Review Selected Products.
Follow the rest of the installation instructions.
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This will clear the history and restart the chat.