Before you uninstall IT Analytics Solution, you need to remove all of your IT Analytics Packs.
See Uninstalling IT Analytics
To remove the IT Analytics Packs
Launch Symantec Installation Manager.
In the Installed Products window, scroll down and click IT Analytics Client and Server Management Pack, IT Analytics Symantec Endpoint Protection Pack, and IT Analytics ServiceDesk Pack.
To confirm the uninstall process, click Yes.
On the Uninstallation Complete page, click Finish.
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This will clear the history and restart the chat.