IT Analytics Solution contains the following packs.
The following packs correspond to common Symantec licensing scenarios and functionality:
IT Analytics Client and Server Management Pack
See About IT Analytics Client and Server Management Pack.
IT Analytics Symantec Endpoint Protection Pack
See About IT Analytics Symantec Endpoint Protection Pack.
IT Analytics ServiceDesk Pack
See About IT Analytics ServiceDesk Pack.
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This will clear the history and restart the chat.