You can cancel the requests that you create in case you request the wrong software or you find that you no longer need the software.
You cannot cancel a request that is closed.
See Requesting software in the Software Portal
See Statuses of software requests in the Software Portal.
To cancel a software request
To open the Software Portal, do one of the following:
Double-click the Symantec Software Portal shortcut on your Desktop.
On the Start menu, click Programs > Symantec > Symantec Software Portal
Right-click the Symantec Management Agent icon in the notification area and then click Software Portal.
The Software Portal might not be available from all these places on your computer.
Under Request Status, select the request.
Use the search feature to find the request if necessary.
Click Cancel Request and click OK
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This will clear the history and restart the chat.