You can use the Symantec Management Platform to remotely repair the Symantec Endpoint Protection client on the computers that you specify.
To repair Symantec Endpoint Protection clients
In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.
In the left pane, click Jobs and Tasks > System Jobs and Tasks > Symantec Endpoint Protection Management > Repair Symantec Endpoint Protection Client.
In the right pane, click New Schedule to schedule the task and to define the computers that you want to run the antivirus inventory task on.
On the New Schedule page, click Schedule.
The status of your task is displayed under Task Status.
See Types of tasks for Symantec Endpoint Protection Integration Component
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This will clear the history and restart the chat.