You must import a license file to run the Access Server service. If you installed the Access Server without importing a license file, you can import the license file through the Access Server Manager.
See Installing Symantec pcAnywhere Access Server
See About managing the Access Server
To import a license file through the Access Server Manager
Open the Access Server Manager.
In the pcAnywhere Access Server window, on the Help menu, click About pcAnywhere Access Server.
In the Symantec pcAnywhere Access Server window, click Import License.
The Host License Count shows the number of hosts that can dock to the Access Server. The license files that are currently stored on your computer determine this number.
In the Open dialog, select the license file (.slf) that you want to import, and then click Open.
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This will clear the history and restart the chat.