pcAnywhere uses different logs and reports to help you troubleshoot any problems that you encounter. Log is an essential tool to know the summary of the event.
See Viewing reports.
A log report is a chronological listing of the session events that are contained in a pcAnywhere-generated log file. This information is useful for security and troubleshooting,The logs location and file names are listed below:
For Linux information is as following:
Logs file name- thinhostd.log
For Windows, the information is as follows:
Logs location- C:\Program Data\Symantec pcASolutionLog
C:\Program Data\Symantec pcASolutionLog
Log Files name- pcAHostInstall generates the following log files:
For Mac, the information is as follows:
Logs location- /Opt/altiris/notification/SymantecpcAplugin/bin/thinhostd.log
Log File name- thinhostd.log
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This will clear the history and restart the chat.