If you upgraded Patch Management Solution from a previous version, you must also upgrade the Symantec Management Agent and the software update plug-ins that are installed on the target computers.
See About the software update plug-in.
See Implementing Patch Management Solution for Windows
To upgrade the software update plug-in
In the Symantec Management Console, on the Actions menu, click Agents/Plug-ins > Rollout Agents/Plug-ins.
In the left pane, click Software > Patch Management > Software Update Plug-in Upgrade.
(Optional) In the right pane, make any wanted changes.
For help, press F1 or click Help > Context.
Turn on the policy.
Click Save changes.
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This will clear the history and restart the chat.