About importing configuration item data from other systems

If you have configuration item data available in a file or in another application, you can import it into the Configuration Management Database (CMDB). Importing configuration item data lets you save time and reduce data entry errors.

You can also take advantage of the import feature when you manage part of your data outside of the CMDB. To make sure that the data in CMDB remains current and accurate, Symantec recommends that you work out a process for getting regular updates. When the data is continuously maintained outside of the asset management system, you can schedule a regular import from the external data source into the CMDB.

When you import data, ensure that the key that you use to identify a configuration item is unique. Do not change this key when you import the same data. If the key is not unique or is changed, duplicate entries of configuration items and other data import problems may appear.

You can use the following tools to import data into the CMDB:

See About configuration items.