[57041] Gatekeeper module: failure in end_message with disposition: <disp>

Error code: 57041

Related errors: 42003, 42005, 57010, 57087, 57091, 57041

Error text: Gatekeeper module: failure in end_message with disposition: <disp>.

Affected module: brightmail_engine

Product version: Symantec Brightmail Gateway 9.0

Symptoms:

Following are the symptoms of this issue:

Cause:

This message indicates that content filtering of a message encountered one or more errors during processing. The value of <disp>, if included, is the internal representation of the compliance policy that was being processed at the time the error was encountered.

Operational Impact:

The email that generates this message does not receive a verdict from the compliance policy engine. If antivirus scan is active, the email that generates this error message might also receive an unscannable verdict from the antivirus engine. This email might be processed with the configured policy. If antivirus scan is not enabled and there are no other system errors that prevent it, the message is queued for delivery.

Resolution:

Resolution: This message is always preceded by one or more Gatekeeper or Decomposer error messages. To determine the root cause and possible solutions examine the log file for the preceding error messages.

If errors are related to memory or disk space, see Solution maps. Follow Solutions 1 and 2.

Log sample:

The following is a sample of the error message as it appears in the bmserver_log.

<date>T<time> (ERROR:19250.2792663984): [42005] Decomposer Library:
cannot do decomposition parse_html.
<date>T<time> (ERROR:19250.2792663984): [42003] Decomposer Library:
error decomposing mime part.
<date>T<time> (ERROR:19250.2792663984): [57010] Gatekeeper module:
Decomposition of message failed.
<date>T<time> (ERROR:19250.2792663984): [42005] Decomposer Library:
cannot do decomposition parse_html.
<date>T<time> (ERROR:19250.2792663984): [42003] Decomposer Library:
error decomposing mime part.
<date>T<time> (ERROR:19250.2792663984): [57010] Gatekeeper module:
Decomposition of message failed.
<date>T<time> (ERROR:19250.2792663984): [57087] Gatekeeper module:
Failure creating symdec mime part.
<date>T<time> (ERROR:19250.2792663984): [57091] Gatekeeper module:
Failure processing lower level message.
<date>T<time> (ERROR:19250.2792663984): [57041] Gatekeeper module:
failure in end_message with disposition: content_1196356155029.