[54008] The JLU poll or update did not complete on time and will be aborted

HOWTO65713
Last Updated February 08, 2013
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[54008] The JLU poll or update did not complete on time and will be aborted

Error code: 54008

Error text: <time><severity><host><type>[54008] The JLU poll or update did not complete on time and will be aborted.

Affected module: jlu-controller

Product version: Symantec Brightmail Gateway 9.0

Cause: Attempts to download antivirus definitions are timing out.

Resolution: Increase the LiveUpdate timeout value to 30-60 minutes. The LiveUpdate timeout value can be configured in the Control Center.

  • Verify that the license file is current

  • Check LiveUpdate Settings

  • Adjust the Frequency and Timeout settings

To verify that the license file is current

  1. Log in to the Control Center.

  2. Click Administration > Host > Licenses

  3. Verify your Status.

To check LiveUpdate settings

  1. Log in to the Control Center.

  2. Click Virus > Settings > LiveUpdate

  3. In the LiveUpdate schedule section, make sure that you have Enable automatic updates of the following schedule checked.

  4. Change the default Frequency from Once every 10 minutes to Once every hour.

To configure the LiveUpdate timeout value

  1. Log in to the Control Center.

  2. Click Virus > Settings > LiveUpdate

  3. At the bottom of the page locate Rapid Response and automatic update timeout and change the timeout value to 30-60 minutes.

Imported Document ID: HOWTO65713
Legacy ID: v39223624_v55667392

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