[54008] The JLU poll or update did not complete on time and will be aborted
Error code: 54008
Error text: <time><severity><host><type>[54008] The JLU poll or update did not complete on time and will be aborted.
Affected module: jlu-controller
Product version: Symantec Brightmail Gateway 9.0
Cause: Attempts to download antivirus definitions are timing out.
Resolution: Increase the LiveUpdate timeout value to 30-60 minutes. The LiveUpdate timeout value can be configured in the Control Center.
Verify that the license file is current
Check LiveUpdate Settings
Adjust the Frequency and Timeout settings
To verify that the license file is current
Log in to the Control Center.
Click
Verify your .
To check LiveUpdate settings
Log in to the Control Center.
Click
In the LiveUpdate schedule section, make sure that you have checked.
Change the default from Once every 10 minutes to Once every hour.
To configure the LiveUpdate timeout value
Log in to the Control Center.
Click
At the bottom of the page locate and change the timeout value to 30-60 minutes.
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