Customers who do not run a local Symantec LiveUpdate Administrator server on their network
If the error is a one time or widely intermittent occurrence, you do not have to perform any action. The appliance attempts to re-download the definitions automatically. If the issue persists, refer to the jlu-controller_log file for additional error context to determine the possible root cause and perform the appropriate action.
If the issue still persists, contact Symantec support.
Customers who use the following:
Symantec Messaging Gateway 9.5.0 and later versions
Local Symantec LiveUpdate Administrator server on their network
Symantec Messaging Gateway uses a new antivirus definition product name. Update the LiveUpdate Administrator product catalog to reflect the new Symantec Messaging Gateway product name. Add Symantec Messaging Gateway to the list of synchronized product antivirus definitions in LiveUpdate Administrator.
Log sample: The following is a sample of the error message as it appears in the jlu-controller_log:
 The downloaded AntiVirus Definitions could not be validated
Imported Document ID: HOWTO65716
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