How to Obtain Debug logs for Symantec Email Submission Client (SESC)
Last Updated October 27, 2015
This article describes the various debug logs produced by SESC
(Note: Setup must be launched from Setup.exe for the sesc_verbose_install.log to be generated)
Debug log for SESC installer.
Verbose MSI log.
SESC Windows Service
The default location of the SESC Windows service log file is c:\program files\Symantec\SESC\<version>\logs\log.txt (the <version> is the version of SESC installed, e.g. c:\program files\Symantec\SESC\1.0\logs\log.txt).
Perform the following steps to increase the debug level, log location, number of logs and size of logs:
1. Download and extract attached ZIP file. 2. Doubleclick (or run from the command line) SESCDebugging.bat. 3. Select DEBUG from the Debug Level dropdown. 4. Change any of the other settings as appropriate. 5. Click the Save button. 6. Click the Close button. 7. Restart the Windows Service Symantec Email Submission Client.
NOTE: These changes are made to the SESC configuration file c:\program files\Symantec\SESC\<version>\bin\SESC.exe.config (default location). A backup of this file is created with the time and date appended to the filename. The <version> in the path is the version of SESC installed.
Rolling Log Files
The SESC service log file is "rolling". This means that when the current log file, log.txt, reaches the maximum size then the log file log.txt.10 (or whatever the maximum number to keep) is removed. The file log.txt.9 is renamed to log.txt.10. The same process happens for logs 1 through 8. Then the current file is renamed to log.txt.1. A new file called log.txt is then created.
Manually Changing Debug Log Settings
Changes to debug logging are made to the SESC configuration file c:\program files\Symantec\SESC\<version>\bin\SESC.exe.config. This is an XML configuration file. Open it in an editor and change the following XML nodes: