Why do one of our users receive 'An error occurred constructing the tree from the XML provided by the server: An error occurred retrieving the tree XML from the server.undefined' when accessing the Altiris Console via their browser?
Last Updated February 14, 2007
Problem When trying to display the console on one of their computers they are getting errors. This is the error message:
We tried running through the process described in KB 23497 but to no avail.
Environment NS 6.0.6074 R2
MS hotfix KB886903 installed (not hotfix KB886904)
The installation of Microsoft hotfix KB886903 appears to have caused the issue.
Uninstalling, and then reinstalling KB886903 appears to resolve the issue.
Open a fresh copy of the NS console page to verify success.
It should also be noted, customers are strongly encourged to upgrade their .NET 1.1 installation to the latest version which is SP1 HF1 to avoid other potential issues with older versions of the 1.1 framework
KB 23347 for how to properly identify the currently installed .NET version
Imported Document ID: HOWTO6729
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