How to collect and read CCS (R&A and DataCollector) log files
Last Updated September 19, 2012
LOG FILE COLLECTOR: The log file collector called Symantec.CCSDiagnosticSuite.UI.exe as described in KB (Note:- the system discovery feature in the tool will cause the Anti Virus on the system to think the tool is a malware and delete the Symantec.CCSDiagnosticSuite.UI.exe , but it is not) http://www.symantec.com/docs/TECH147488
LOG FILE READER: There are two tool they are described as follows: 1> In KB TECH147488 download the CCS DiagnosticSuite zip there is a file called LogAnalyzer.exe that reads logs.
2> Another tool called LogViewer.exe that can be found in the ccs 10 and 10.5 installation folder: C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS\LogViewer\ C:Program Files\Symantec\CCS\Reporting and Analytics\Application Server\ The LogViewer.exe is restricted in reading only CSV format CCS R&A log files only(Note you cannot read Data Collector log files with this Reader)
Imported Document ID: HOWTO73159
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