If you are a direct submitter, you can notify spam emails to Symantec directly.
To submit a spam email to Symantec directly
Open your email client.
Locate the spam submission folder. By default, the spam submission folder name is Report Spam.
Copy or move the spam email from your Inbox to the spam submission folder.
The spam email that you submit is immediately moved to the Deleted Items folder on successful submission.
See About email user spam submission.
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This will clear the history and restart the chat.