How to find the latest information about pcAnywhere Solution 12.6.7
Last Updated October 16, 2013
ITMS/CMS 7.5 is now available. pcAnywhere Solution is not updated in this release. An update for pcAnywhere Solution is needed to update the filters used in the pcAnywhere Solution policies, for details see:
DOCUMENTATION NOTE: Can install Symantec pcAnywhere Solution 12.6.7 even though SP2 is not installed The Release Notes state that “Upgrading to pcAnywhere Solution 12.6.7 is only supported from IT Management Suite 7.1 SP2.” However, Symantec pcAnywhere Solution 12.6.7 is available in Symantec Installation Manager, even though the pre-requisite 7.1 SP2 is not installed yet.
Please do one of the following: Install CMS or ITMS 7.1 SP2 prior to pcAnywhere Solution 12.6.7; or Install either ITMS 7.1 SP2b or CMS SP2b(because those include pcAnywhere Solution 12.6.7).
* TECH187737 and TECH191999 discussed in the following paragraph are included in pcAnywhere Solution 12.6.7 Hotfix 1, available through the Symantec Installation Manager NOTE: Symantec strongly recommends that customers apply the following patches from the following articles to each Symantec Management Platform server, after installation of pcAnywhere Solution 12.6.7 but prior to turning on the "pcAnywhere Settings - Windows" or "pcAnywhere plug-in for Windows - Upgrade" policies:
·The Domain drop-down list is empty and/or 'No Data' is displayed* http://www.symantec.com/docs/TECH41883 *Cannot browse domains: Some customers report an inability to browse domains while attempting to add users and groups to their pcAnywhere Settings policy. We ask that you follow the instructions from Solution steps 2 - 4 in the above tech article to address potential environmental causes before contacting Symantec Support.
The pcAnywhere Security Best Practices Guide contains information on the enhanced security changes, how key areas of these enhancements work, and some of the steps that users should take to reduce security risks.