Failed to get metadata for key $type. Error code:$num
Error code: 46048
Error text: Failed to get metadata for key $type. Error code:$num
Where $type is the type of metadata that is missing such as a matchingString or a offendingAttachment. $num is the error number associated with this failure.
Affected module: brightmail_client
Symantec Brightmail Gateway 9.0 and later versions
If $type is offendingAttachment, a message that violated a compliance policy with an action of Strip matching attachments does not remove the matching attachments.
If the $type is matchingString, a message that violated a compliance policy with an action of Create an incident (either an informational incident or a quarantine incident) does not have the expected Policy Match Text. However, Message audit logs have this information.
This error can occur if the Brightmail Engine or bmserver suddenly stops while the mail is still being processed.
This error should rarely occur; if it is a one-time event, it can be safely ignored. If the error occurs repeatedly, contact Symantec customer support for assistance.
The following is a sample of the error message as it appeared in the bmclient_log:
<date>T<time> (ERROR:4998.2993609616):  Failed to get
metadata for key matchingString. Error code:1.
Imported Document ID: HOWTO75084
Subscribing will provide email updates when this Article is updated. Login is required.