The attached tasks can update settings on Managed computers and on the SMP server, to collect additional diagnostic information, and to reset the same settings to their default values.
To use these tasks, you need to import the attached file into the Altiris console, possibly under Jobs and Tasks. To import this XML,
Save the attach XML to your local drive
Select the folder where you wish the folder and it's contents to be imported,
Right-click on the folder and select import
Select the the XML on your local drive
This XML contains an Altiris console folder zz.Logging Altiris that contains the following groups of tasks:
Tasks for use on Microsoft Windows computers:
Agent Logging: Enable trace level
Agent Logging: Reset level
Agent Logging: Set log size
Agent NSE Capture: Disable
Agent NSE Capture: Enable
Agent: Request Current Policies
Agent: Reset Task Agent
Agent: Return IP Configuration
Agent: Send Basic Inventory
Task for use on the SMP server:
NS Event Queue: Disable Bad Events Folder
NS Event Queue: Enable Bad Events Folder
NS logging: Enable trace level
NS logging: Reset to default level
Tasks for use on ULM (Unix, Linux Macintosh) computers:
ULM: Client Task: show Task Server
ULM: Client Task: show task history
ULM: Logging: Enable Error level
ULM: Logging: Enable Info level
ULM: NSE Capture: Disable
ULM: NSE Capture: Enable
ULM: Request Current Policies
ULM: Return IP Configuration
ULM: Send Basic Inventory
All of these are console items are tasks and depend the task server and client task agent for their success. If the task server and client task agent are not communicating, or are not running properly, then none of these tasks will be successful. Some of these tasks contain batch scripts to update Windows Registry Values. If the account used by the Altiris agent does not have permission to modify these values, then these tasks will no be successful. For internal diagnosis, many tasks show the registry value prior to the update and after the update, to help confirm whether the task was ultimately successful.
You can use the "Agent: Return IP Configuration" task or "ULM: Return IP Configuration" task to check whether the computer of interest is accepting tasks and return tasks results to the SMP server.
You can use the "Agent NSE Capture: Enable" task or the "ULM: NSE Capture: Enable" task to start saving on the computer of interest of the NSE files that the agent sends to the SMP server. After capturing the NSE files of interest, you should use the "Agent NSE Capture: Disable" task or the "ULM: NSE Capture: Disable" task to stop saving NSE files. By default NSEs are saved to "c:\NSEs" on a Windows computer and to "/tmp/nse" on ULM computers.
A few other tasks are also included which may be useful in some situations.
These tasks were created based on the following KB articles.
Attached to this KB is an XML file that can be imported into the Altiris console, possibly under Jobs & Tasks. Most tasks are for Altiris 7.0 and 7.1. Tasks for the Bad folder only apply to Altiris 7.1 sp2.