Control Compliance Suite (CCS) comes configured with default purge settings. You can change the values if you prefer different settings.
See About the purge settings.
To configure the purge settings
Go to Settings > General.
In the General view, on the left panel, click Data Purge > Purge Settings.
On the right panel set values for the following fields:
System Audit Log
On the Purge Settings > Stale Data tab, click Execute Job to run the job according to the selected schedule options.
See Configuring the purge job schedule
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This will clear the history and restart the chat.