If a user is unable to start the Control Compliance Suite (CCS) Console, one of the following may be the cause:
The user cannot locate the CCS Console installer.
The installer is hosted on the Application Server in the \\Application Server Name\CCS directory.
The console is unable to contact the Application Server computer by name.
Ensure that the Domain Name Service is properly configured, or use the IP address of the Application Server.
The console is unable to successfully start.
Verify that the Application Server service account is trusted for delegation.
Verify that the Service Principal Names are properly registered.
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This will clear the history and restart the chat.