Message "The server is not operational" appears in the console
When the user performs an action in the Control Compliance Suite(CCS) Console, the error message "The server is not operational" can appear.
This message appears because the CCS components are unable to contact the CCS Directory Server or the CCS Directory Server is busy.
This message appears only in cases where the data load is high.
The CCS Administrator can correct the issue. The CCS Administrator should do the following:
Check the socket connection state on the CCS Directory Server host.
Change the timeouts for the CCS Directory Server.
Change the maximum number of socket connections for the CCS Directory Server.
To check the socket connection state on the CCS Directory Server host, you use the NETSTAT command from the command line. If one of the sockets is in a waiting state, the command output should be similar to the following:
TCP <CCS_Directory_Server_Name>:<Port> TIME_WAIT
You should use the Registry Editor to change the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TCPIP\Parameters\TCPTimedWaitDelay to 35 seconds. If the key is not present, please add it to the registry as REG_DWORD type keys.
You should also use the Registry Editor to change the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TCPIP\Parameters\MaxUserPort to 65530. This change increases the number of available socket connections on the CCS Directory Server. If the key is not present, please add it to the registry as REG_DWORD type keys.
Once you have completed these changes, you should restart the CCS Directory Server and retry the action in the CCS Console.