Message "Login failed for user <user name>" appears in Web Console

When you log on to the Control Compliance Suite (CCS) Web Console, the error message "Login failed for user <user name>" may appear. This error appears if the SQL credentials used for the production database or the reporting database change.

If this error occurs, the CCS Administrator should use the Internet Information Services (IIS) Manager to recycle the CCS_WebAppPool service on the CCS Web Console server.

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See Console and Web Console troubleshooting