Before you add the Symantec Response Assessment Module data connection, you must do the following:
Install and configure the Symantec Response Assessment Module v10.5 along with 2011-2 Update and hot fix, 10.50.166.10101.
Install and configure CCS.
You must select the External Data Connector Service role while registering a new CCS Manager after CCS installation.
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This will clear the history and restart the chat.