CCS 11.0 supports direct upgrade from CCS 10.0 and CCS 10.5.1.
For upgrading ESM deployments, CCS 11.0 supports direct upgrade from ESM 6.5.3 Service Pack 2, ESM 9.0, ESM 9.0.1 and ESM 10.0. Upgrade the ESM Console to ESM Console 11.0. ESM console is required to initiate policy runs for message based data collection.
While upgrading from a version earlier than CCS 10.5.1, before you begin with the upgrade process, verify that the data migration of the previous CCS installation is complete. Symantec recommends that you complete the data migration of the previous CCS installation and then begin with the upgrade process followed by data migration again.
After you upgrade the CCS components, you must migrate the databases to the latest database schema.
The following table gives the various upgrade paths that are supported.
Table: Supported upgrade paths
Supported upgrade path
CCS 9.0.1 to CCS 11.0
Use the following sequence to upgrade:
Upgrade CCS 9.0.1 to CCS 10.0.
CCS 9.0.1 to CCS 10.5. Then CCS 10.5 to CCS 10.5.1.
Upgrade CCS 10.0 / CCS 10.5.1 to CCS 11.0.
If you are upgrading from CCS 10.0 to 11.0, ensure that data migration till 10.0 is already complete before you upgrade 10.0 to 11.0. You must perform data migration again after upgrading to 11.0.