Upgrading the ESM Manager to CCS Manager

You can upgrade your ESM Managers to CCS Managers.

When you upgrade ESM Manager to CCS Manager, the new ".m" files overwrite the existing ".m" files on the agent. The overwrite may result in loss of the customized files. You can preserve the ".m" files on the manager by changing the customized value of the modified messages to a "1" in the ".m" files.

See Preserving the customized .m files.

Perform the following procedure before upgrading the ESM Manager to CCS Manager:

Create a certificate for the CCS Manager using the Certificate Management Console. The Certificate Management Console is installed along with the installation of the CCS Application Server. See Creating a certificate for installing a stand-alone CCS Manager.

Do the following to upgrade the ESM Manager:

To launch the Installation Wizard

  1. Insert the Symantec Control Compliance Suite 11.0 product disc into the drive on your computer and double-click Setup.exe.

    In the security warning dialog box, click Run.

  2. In the DemoShield, click CCS Manager.

    Note:

    If you are upgrading an ESM-only deployment to CCS, and you want to install the CCS Application Server on the same computer you are upgrading the ESM Manager on, refer to the CCS Suite installation steps to install the CCS Application Server. During the CCS Application Server installation, when the CCS Manager - Service Configuration panel appears, refer to step 6 in the following procedure to provide the appropriate information.

  3. On the splash screen, click Install CCS Manager. The Setup file is located inside the CCS_Manager folder of the product media.

    Setup prepares the CCS Manager installation wizard and prompts to install any prerequisites, if required. During the prerequisite installation, if the computer prompts you to reboot, restart the computer and launch the setup again.

To upgrade the ESM Manager

  1. In the Welcome panel of the launched Symantec Control Compliance Suite 11.0 installation wizard, read and accept the license agreement, and then click Next.

    The Product Improvement Program is enabled by default. The Product Improvement Program does not collect any personally identifiable data and the participation is optional. If you do not want to share the data with Symantec, then you must opt-out of the program. To opt-out of the product improvement program, uncheck I agree to participate in the Product Improvement Program by sharing the installation information with Symantec. For more information about the product improvement program, See Product Improvement Program.

  2. In the Prerequisites panel, review the prerequisites that are required for the upgrade. Install any prerequisite application that is required to be installed. Click Check again to verify whether the installation is successful.

  3. Click Next.

  4. In the Installation Folder panel, review the installation path for product installation.

    Click browse (...) to specify a different installation path to install the product.

    You can change the default location of the Installation files cache folder where the setup files that are cached during installation. Click browse (...) to select a different location to store the setup files.

    Click Refresh disk space information to verify the available disk space on the computer.

  5. Click Next.

  6. In the CCS Manager - Service Configuration panel, review the CCS Manager port. CCS components use this port to communicate with the CCS Manager.

    Under Super User Credential, specify the ESM Super User account password.

    Check Remote Update (RU) packages if you want to copy the Remote Update package to the Manager and specify the location to copy the package from. For example, if the Remote Update package for Linux (lnx-x86 folder) is present in the C:\RU\Agent folder, then you must specify the location till C:\RU\Agent. Setup does not copy the package to the Manager if you specify any location before or after C:\RU\Agent, such as C:\ or C:\RU\Agent\lnx-x86\.

    Click browse (...) to locate the Remote Update package. You can later upgrade the ESM Agents to CCS Agents using the Remote Update packages.

    You must import the security certificate that is used by the CCS Manager to communicate with the CCS Application Server securely.

    The certificate which is to be deployed on the CCS Manager is created using the Certificate Management Console. The Certificate Management Console is installed on the CCS Application Server computer. You can either pull the certificate from the CCS Application Server computer or place it manually on the computer on which you are installing the CCS Manager.

    Browse for the Security Certificate file location and enter the password.

  7. In the Summary panel, review the installation details and click Install.

  8. The Install panel indicates the progress of the component installation. After the installation finishes, the Result panel appears.

    If the upgrade is not successful and a Warning panel displays warning messages or a Result panel displays critical errors, perform the remediation steps displayed in the Detail window to complete the installation.

    You can click the link, Log Files to view the installation log files. The log files are in .csv format. You can use the LogViewer in the <Install_Directory>\Application Server to view the log files. The LogViewer helps you to easily identify warnings and errors using the color codes. Warnings are highlighted in yellow color and errors are highlighted in red color.

  9. In the Result panel, review the installation result and then click Next.

    You can click the link, Log Files to view the installation log files. The log files are in .csv format. You can use the LogViewer in the <Install_Directory>\Application Server to view the log files. The LogViewer helps you to easily identify warnings and errors using the color codes. Warnings are highlighted in yellow color and errors are highlighted in red color.

  10. The Next Steps panel displays the additional steps that you must perform in order to complete the CCS deployment. Perform the next steps and then click Finish.

    You can click the link, Save the next steps to save the next steps for future reference. The details appear in a browser, after you specify the location to save the next steps.

    You can check options to view the release notes.

    You can click the link, Log Files to view the installation log files. The log files are in .csv format. You can use the LogViewer in the <Install_Directory>\Application Server to view the log files. The LogViewer helps you to easily identify warnings and errors using the color codes. Warnings are highlighted in yellow color and errors are highlighted in red color.

    See Registering the CCS Manager.

    See Installing a stand-alone CCS Manager for a scale out deployment of CCS.

See About upgrading an ESM deployment.

Imported Document ID: HOWTO76660
Legacy ID: v66338931_v74603629

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