You can migrate your existing CCS 11.0 setup to a new computer.
Perform the following procedure to migrate your existing CCS 11.0 setup to a new computer.
It is assumed that you are performing a regular backup of the CCS ADAM and SQL databases, and the ESM components, if you are using ESM for data collection.
See Backing up the CCS ADAM and SQL databases.
See Backing up the ESM components.
To migrate your existing CCS 11.0 setup to a new computer
Install CCS 11.0 on a new computer. See Creating a new CCS setup.
Restore the Application Server my restoring the CCS ADAM and SQL databases. See Restoring the CCS ADAM and SQL databases.
If you are using an ESM Manager and ESM Agent to collect asset data from your network, restore the ESM components. See Restoring the ESM components.
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This will clear the history and restart the chat.