Affected module: brightmail_engine and brightmail_client
Product version: Symantec Brightmail Gateway 9.0 and later versions
This message is a general message to indicate that the scanner fails to initialize regexfilter module. There may be more specific error message(s) before or after this message. The regexfilter module is not used to filter mail until the module is successfully reinitialized. The module, however, attempts to reinitialize every few minutes. This error may repeat every few minutes or possibly every minute before the module is initialized successfully.
The most common cause is that something has caused the rule file for the module to become invalid. The other possible cause is due to memory starvation.
Examine log entries before and after this error message for diagnosis. If the error does not continue to occur, it can safely be ignored as the system has corrected itself. If the error still occurs, you must manually remove the regexfilter rules file.
From the admin CLI, use the delete regexrules command and restart the connector service by using the service connector restart command.
If the error still occurs after removing rule files, consider to restart the Brightmail Engine and MTA by using the service mta restart command.
If the error continues to occur after these corrective actions, contact Symantec customer support for further assistance.
Imported Document ID: HOWTO77002
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