Table: Set up the Customer-specific Spam submissions feature describes the process that you must take to set up the customer-specific spam submission feature. You must have Full Administration, Manage Settings, or Manage Spam Submission modify rights to perform these tasks.
Table: Set up the Customer-specific Spam submissions feature
Enable the customer-specific spam submission feature.
You must enable this feature for Symantec to create custom rules.
This feature is disabled by default.
See Enabling or disabling customer-specific spam submissions.
Either obtain a submitter ID or specify an existing submitter ID.
The submitter ID ensures that the custom ruleset is available only to those Scanners that a given Control Center manages.
See Provisioning the submitter ID for customer-specific spam submissions.
Specify the submission aggressiveness level.
You can specify whether you want all messages that are submitted to be considered for a custom rule. Or you can specify whether a message must be submitted multiple times from different users before it should be considered.
See Setting the customer-specific spam submission aggressiveness level.
Specify who may or may not submit messages for custom rules.
Symantec Messaging Gateway lets you specify who can submit messages for custom rules. Alternatively, you can specify who cannot submit messages.
See Specifying who can submit messages for customer-specific rules.
Enable the policies that use customer-specific rules.
You must enable customer-specific policies for the customer-specific rules to be applied to incoming messages.
See Enabling and disabling spam and unwanted email policies.
See Default email spam and unwanted email policies.
Configure the options This is Spam and This is NOT Spam to appear in content quarantine incident folders.
If you want to let administrators submit messages for customer-specific rules from content quarantine incident folders, you must configure these options to appear on the Incidents detail page.
Enable these options for each content quarantine incident folder in which you want them to appear.
This option is not available for informational incident folders.
See Configuring message submission options to appear in quarantine incident folders.
See About submitting messages for customer-specific spam rules.
See How rules are created and why messages may not result in custom rules.
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