To update definitions, you must first run a script for your platform to enable Intelligent Update package in Symantec Protection Engine. You can download the latest virus definitions from the following Symantec FTP site:
To update definitions using Intelligent Update package for Windows
Enable the setup-iu.bat script for Intelligent Update package.
On your local computer, navigate to the location where Intelligent Update package file is downloaded.
Double-click the Intelligent Update package file to update the latest definitions.
After some processing Symantec Protection Engine applies the latest definitions. You can verify the virus definition date on the Symantec Protection Engine console home page.
See About Intelligent Update.
See Enabling definition updates through Intelligent Update.
See Disabling definition updates through Intelligent Update.
To update definitions using Intelligent Update package for Solaris or Linux
Enable the setup-iu.sh script for Intelligent Update package.
Execute ./yyyymmdd-vvv-Pbb.sh to extract and apply the AV definitions.
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This will clear the history and restart the chat.