To enable and use all of the iOS MDM features in Symantec Mobility: Suite, you must upload an MDM Certificate that establishes a trusted relationship between Mobility Suite and the managed iOS devices in your environment. Depending on your Mobility Suite instance, the MDM certification process is slightly different.
Generate the MDM signing request in Mobility Suite and then submit the CSR to Apple directly.
First submit your CSR to Symantec who in-turn returns a validated CSR to you, which you then submit to Apple.
The work flows for both instances are:
Download the MDM CSR.
Create the MDM certificate.
Upload the MDM certificate.
Download the MDM CSR
In the Mobility Manager, click Downloads, select iOS MDM CSR, and then click Download.
For on-premises instances only, email the CSR to MobileCSR@symantec.com.
Symantec will return your validated CSR. When you have the validated CSR, continue with this workflow.