The Remote Symantec Management Agent Diagnostics utility was written to give the Symantec administrator the ability to view managed endpoint diagnostic data from the comfort of their computer. Please review the program features listed below. Finally take time to review the utilities prerequisites. These prerequisites are only necessary on the administrator's computer, and not the endpoint you intend to retrieve information from. You can download the utility using the following link. Documentation is also attached to the Connect page.
When you click on any of the above listed features, the program will check that remoting is enabled on the selected computer. If not, it will make two attempts to enable PSRemoting. The following is what will be attempted:
Enable-PSRemoting First Attempt:
Create a scheduled task on the remote computer called EnablePSRemote. This scheduled tasks runs powershell.exe, passing the command “enable-psremoting –force”.
Execute scheduled task
Delete scheduled task.
Pause for 20 seconds.
Verify first attempt was successful
Enable-PSRemoting Second Attempt:
If verification for the first attempt fails, the following five steps will be done:
Configure remote computer’s WinRM service to listen for WinRM requests by creating one registry key on the remote computer.
String Value = “v2.20|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Domain|Profile=Private|LPort=5985|App=System|Name=@FirewallAPI.dll,-30253|Desc=@FirewallAPI.dll,-30256|EmbedCtxt=@FirewallAPI.dll,-30267|”
String Name = “WINRM-HTTP-In-TCP-PUBLIC”
String Value = “v2.20|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Public|LPort=5985|RA4=LocalSubnet|RA6=LocalSubnet|App=System|Name=@FirewallAPI.dll,-30253|Desc=@FirewallAPI.dll,-30256|EmbedCtxt=@FirewallAPI.dll,-30267|”
Restarts Windows Firewall
Imported Document ID: HOWTO84146
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