Organizational units are large groups of ServiceDesk users or groups. A typical organizational unit might be a department within a company.
An administrator or other user who has the appropriate permissions can create organizational units.
To create an organizational unit
In the Process Manager portal, click Admin > Users > Accounts > List Organizations.
On the List Organizations page, at the upper right corner of the page, click the Add Root Organization symbol (a white page with a green plus sign).
In the Add Organization dialog box, in the Organization Name field, type a descriptive name for the organization.
You can use special characters in the name. Duplicate names are not allowed.
(Optional) In the Description field, type a description to further identify the organizational unit.
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