When multiple incidents are ready to be closed, you can close them all at the same time.
See Performing actions on multiple tickets
To close multiple incidents
In the Process Manager portal, click Submit Request.
On the Submit Request page, under Service Catalog, click Administrative Services.
On the right side of the page, click the Resolve/Close Multiple Incidents link.
On the Search for Incidents to Close page, select the incidents to close as follows:
Search for the incidents that you want to close.
In the Search for Tickets search field, type the search text, and then click Search.
You can search for an incident by title or description.
Select the incidents that you want to close.
Under Search for Tickets, select each incident in the list that you want to close.
This action moves the incident to the Selected Tickets field.
(Optional) Select all the incidents.
Click Add All to select all the incidents in the list to close.
This action moves all the incidents to the Selected Tickets field.
(Optional) If you need to remove an incident from the Selected Tickets list, to the right of the incident click Remove.
(Optional) To skip the resolve step, check Skip the "resolved" step for these tickets (They will be completely closed).
In the Closure Comments field, type why the incidents can be closed.
When you are finished, click Commit.
In the Message from the webpage dialog box, click OK.
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