About customizing the contents of Process Manager portal pages
The Process Manager portal consists of pages, from which all ServiceDesk activities are performed. The portal pages can be customized to meet your specific requirements.
Examples of the customizations that can be made are as follows:
An administrator configures a different My Task List page for each group.
An individual adds a search capability to their own Home page.
A support manager customizes their Tickets page and then shares it with the rest of the support group.
An administrator customizes a Process View page for a specific type of worker.
For example, a high-level support technician might need additional actions.
Administrators can perform all the customization actions and can grant customization permissions to other ServiceDesk users. Non-administrator users typically have fewer options for customizing portal pages.