By default, the administrator can customize any portal page that is able to be customized.
See About customizing the contents of Process Manager portal pages.
See Optimizing reports in the Process Manager portal
To customize a Process Manager portal page
In the Process Manager portal, open the page that you want to customize.
In the upper right of the page, in the Site Actions drop-down list, select an action to perform.
See Options on the Site Actions drop-down list.
When you finish the customization, you can close the page.
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This will clear the history and restart the chat.