The Tickets page displays the current tickets. By default, it lists the tickets that are assigned to you but it can also display other tickets. For example, a support manager might view the Tickets page to monitor the progress of all open tickets.
The Start New Ticket section lets you create a ticket from the Tickets page instead of requiring you to go to another page. Also, the My Queues section lets you work your own tasks from the Tickets page.
If your page was customized, its appearance and contents might differ from the default page.
Lets you view the scrolling Bulletin Board messages that have been posted. By default, the Bulletin Board is set to hide if there are no messages.
For example, the messages can advertise current issues, announce outages, or provide information about a change that is planned to take place within the organization. You can stop the scrolling if you prefer.
Bulletin Board messages can be made public or they can be restricted to specific users, groups, permissions, or organizational units.
Displays the items that you recently viewed, opened, or worked on. You can select a recent item to open it.
By default, the last 10 items are displayed. If you want to change the number of items, click Show Options. In the Max Recent Items Count field, change the number of items and click Apply.
You can bookmark an item that is important to you. If you click the star symbol next to an item, that item is locked to the list even if 10 newer items exist.
Displays your tasks by user group and priority. You can sort the tasks by task number or priority, and you can search the tasks for specific text. You can select a task number to display the task's Process View page.
Lets you find a ticket by specifying its process ID.
Start New Ticket
Lets you create a new ticket. The types of tickets or other service items that you can create depend on your permissions.
My Open Tickets
Lets you see the My Open Tickets report. This report displays the open tickets that are assigned to you.
You can select a ticket number to display the ticket's Process View page. If you have tickets in multiple processes, you must expand the appropriate process heading for the ticket that you want to work with.
Initially, the page displays the My Open Tickets default report. If you select a different report to view, the contents of the list changes. You can print or export the report, search for data within the report, or select a different report. If the Report Settings option appears, you can click it to change the appearance or contents of the report. The type of ticket and your permissions determine the options that are available. For example, you might be able to limit the number of records that appear, filter the display, or enter additional parameters for the report.