Any report definition can be exported to an XML schema file. When you export a report definition, the report settings are exported so that the report can be run from another ServiceDesk system. The actual report data is not exported when you use the export report feature. You have the option of saving or viewing the XML file. Any user that has access to view a report has permission to export it.
To export a report
In the ServiceDesk portal, select Reports.
On the Reports page, under Report Categories, select the category that contains the report.
Under Reports, at the far right of the report name, click the Actions symbol (orange lightning), and then click Export Report.
In the File Download dialog box, click either of the following options:
Opens the XML file for viewing.
Saves the file on your computer.
Imported Document ID: HOWTO84360
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