The process ID, sometimes called the incident ID, is a unique, alphanumeric value that is generated when a process is first run. For example, when you create an incident, a process ID is created for that incident. When you create a problem, a process ID is created for that problem. You can search for process IDs. The process IDs let you view all the events and items that are associated with that process.
A process ID's value is broken up into segments. You can use these segments to identify information about the process and the process ID.
Table: Segments of the process ID
Represents the process type.
The prefixes that are used in the process ID are as follows:
CM: Change Management
EM: Email Monitoring
IM: Incident Management
KB: Knowledge Management
PM: Problem Management
SDM: Migrated Incidents from Helpdesk Solution
A numerical value that is generated automatically and incremented for each subsequent process of the same type.
By default, the number is six digits long.
A numerical value that is appended to the process ID when a task is created for a specific process.
The number is incremented every time the task is worked. For example, a new incident is assigned process ID IM-000009. The first task that is created for the incident is assigned task ID IM-000009-1. After the support technician works the incident, the next task that is created is assigned task ID IM-000009-2.
Imported Document ID: HOWTO84363
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