Prepare the ServiceDesk server for ServiceDesk installation.
Before you download the ServiceDesk installation file on the ServiceDesk server, specific features of the base operating system must be enabled and configured. For an off-box SQL Server configuration, additional components must be installed on the ServiceDesk server.
In the Symantec Management Console, you can access a page that lets you download the ServiceDesk installation file. Download this file to any server on which you plan to install the ServiceDesk application software.
Install the Workflow Platform and the ServiceDesk modules.
Run the ServiceDesk installation file that you downloaded, which opens the ServiceDesk Installation and Configuration Wizard. First, the wizard lets you install the Workflow Platform, which includes the Process Manager database, the Process Manager portal, and Workflow Designer. Then the wizard let you install the ServiceDesk modules.