ServiceDesk requires that you dedicate certain servers.
See About developing your ServiceDesk installation plan.
You can use any of several configurations for setting up the Symantec Management Platform, the ServiceDesk server, and the SQL Server.
See Server configuration options for ServiceDesk.
Table: The dedicated servers that ServiceDesk requires
Symantec Management Platform
ServiceDesk requires a 7.1 SP2 instance of the Symantec Management Platform.
See ServiceDesk requirements for the Symantec Management Platform.
The ServiceDesk server is a 64-bit server on which you install the Workflow Platform and the ServiceDesk modules.
This server might also be referred to as the Process Manager server or the Workflow Server.
This server cannot contain an installation of Helpdesk Solution.
See System requirements for the ServiceDesk server.
The Process Manager databases must reside on a SQL Server.
Symantec recommends that ServiceDesk has its own dedicated off-box SQL Server.
See System requirements for the SQL Server.
See About supported SQL Server collations for the Process Manager database.
See Requirements for the ServiceDesk client computers
See Installing the ServiceDesk application software
See Installing ServiceDesk for the first time
See Installing ServiceDesk in an environment with an existing instance of the Symantec Management Platform version 7.1 SP2
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