ServiceDesk requires a 7.1 SP2 instance of the Symantec Management Platform to be installed and running. The Symantec Management Platform must always be installed on its own 64-bit server.
Table: ServiceDesk requirements for the Symantec Management Platform
Hardware and base software
For information about the Symantec Management Platform 7.1 SP2 hardware and the software requirements, see the chapter Performance and scalability recommendations for IT Management Suite in the Altiris™ IT Management Suite 7.1 SP2 from Symantec™ Planning and Implementation Guide.
Symantec Management Platform
A 7.1 SP2 instance of the Symantec Management Platform must be installed and running.
The installation of your instance of the Symantec Management Platform is managed through the Symantec Installation Manager.
Altiris Configuration Management Database Solution (CMDB Solution)
If the Configuration Management Database Solution is not already installed, it is included in the installation of the ServiceDesk Solution software. You do not need to perform a separate installation.
See System requirements for ServiceDesk
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