ServiceDesk requires an installation of Microsoft SQL Server.
When you install the ServiceDesk software and SQL Server on different servers, the servers must meet the following requirements:
Both servers must be members of the same domain.
This configuration must be installed in an Active Directory environment.
Table: System requirements for the SQL Server
32-bit or 64-bit
Symantec recommends that you use a 64-bit.
Windows Server 2008 R2 SP1
Microsoft SQL Server
Supported versions of SQL Server:
SQL Server 2005 SP4
SQL Server 2008 SP2 or 2008 SP3
SQL Server 2008 R2, 2008 R2 SP1, or 2008 R2 SP2
SQL Server 2012
ServiceDesk requires the following components of Microsoft SQL Server:
SQL Server Reporting Services
SQL Server Analysis Services
When you use one SQL Server for both the Symantec Management Platform and the ServiceDesk software, follow the Symantec Management Platform's SQL Server requirements.
For information about the Symantec Management Platform 7.1 P2 recommended hardware configurations, see the chapter Performance and scalability recommendations for IT Management Suite in the Altiris™ IT Management Suite 7.1 SP2 from Symantec™ Planning and Implementation Guide.
You can use any of several configurations for setting up the Symantec Management Platform, the ServiceDesk server, and the SQL Server.
See Server configuration options for ServiceDesk.
See System requirements for ServiceDesk
See Before you migrate from ServiceDesk 7.1 SP2 without upgrading your instance of the Symantec Management Platform version 7.1 SP2
See Before you migrate from ServiceDesk 7.1x
See Before you migrate from ServiceDesk 7.0
See Before you migrate from Helpdesk Solution 6.x to ServiceDesk
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